Common Cleaning Conundrums
Key Areas For Concern in 2021

Liz Smith-Mills is an Expert Advisory Council member for P&G Professional. With over 35 years' experience in the hospitality sector, she has worked predominantly in 4 and 5 star properties in all hotel departments, specialising in housekeeping, training, mystery guest inspections and assisting with new openings.

Within the hospitality industry, cleanliness has always been a key priority - making sure guests feel comfortable and ensuring their positive experience is recommended to others. However, as a result of the pandemic, conversation surrounding hygiene and infection control is even more of paramount concern. Research by P&G Professional in May 2020 revealed cleanliness is the most important factor today when choosing a hotel, above location, price per room and free WiFi. Unsurprisingly, 62% of guests have become more stringent in their definition of hotel cleanliness since COVID-19 and 45% expect a more thorough and frequent cleaning. Diligent attention to clean is even more critical today to ensure all areas are cleaned and disinfected to the highest standards.

First impressions still remain highly important and guests are even more observant. Bad smells stick, and from the minute your guest enters the guest house or B&B, if they are greeted with malodor, their entire visit can be negatively impacted. To combat this issue, I recommend Febreze Professional which has excellent odor eliminating technologies to trap and neutralise odours rather than simply masking them. As Febreze Professional, like all P&G Professional products, is a trusted and recognisable brand, visitors will be comforted by its fresh and familiar scent, helping to create the best guest experience possible.

This same research by P&G Professional found that bathroom surfaces are another high concern area for guests. Ensuring you have the best possible tools available is vital to the success of cleaning practices. In fact, 77% of hotel guests would be more likely to pick a hotel or guest house if they knew it was using a brand of cleaning products they personally knew and trusted, and 67% would even pay more for their stay if they knew this was the case. Transparency to guests surrounding cleaning protocols, including the use of recognized, trusted brands such as Flash, Fairy and Ariel can help businesses re-establish confidence with their clientele.

Finally, step-by-step training materials accompanying the P&G Professional brands can help ensure confidence that you are using products correctly, effectively, and getting the job done right the first time. Ultimately, confidence in the products you are using means a high standard can be achieved so that guests can enjoy a welcoming and pleasant experience.

To learn more about P&G Professional and its professional cleaning products please visit or call 0800 716 854.

Also see this article on the best tools for a thorough clean (click below to read):

Ensuring you have the best tools for a thorough clean by Liz Smith-Mills

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